Privacy Policy for Nookis BV ("Silvie")

Last Updated: 11 July 2025

1. Introduction

Welcome to Silvie, a service provided by Nookis BV. Your privacy is of the utmost importance to us. This Privacy Policy outlines how Nookis BV ("we," "us," or "our") collects, uses, processes, and protects your personal information when you use our website, purchase our products, or use our companion application (collectively, our "Services").

We are committed to protecting your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

The data controller responsible for your personal information is: Nookis BV Overtoom 188-3 1054HR, Amsterdam The Netherlands

2. The Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier, and date of birth.

• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

• Financial Data: Includes payment card details.

• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.

• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

• Usage Data: Includes information about how you use our website, products, and services, including progress tracking and community engagement within our app.

• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Special Category (Health) Data: We may collect information you voluntarily provide regarding your health, lifestyle, and physical condition to help personalize your experience and track progress (e.g., through our "Silvie Connect" app). We will only collect this data with your explicit consent.

3. How We Collect Your Information

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, Financial, and Health Data by filling in forms, creating an account, placing an order, or by corresponding with us by post, phone, email, or otherwise.

• Automated technologies or interactions: As you interact with our website and app, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

• Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google), advertising networks, and payment and delivery services.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you (e.g., to process and deliver your order).

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal obligation.

• Where you have given your explicit consent (particularly for processing Special Category Health Data and for direct marketing).

Purposes for which we will use your personal data:

• To register you as a new customer.

• To process and deliver your order, including managing payments and collecting money owed to us.

• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

• To enable you to participate in surveys or provide feedback.

• To administer and protect our business and our Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

• To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Data Sharing and Disclosures

We may share your personal data with the parties set out below for the purposes detailed in section 4:

• Service Providers: Third parties who provide IT, system administration, payment processing, order fulfillment, and delivery services.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• Regulatory Bodies: Tax authorities, regulators, and other authorities based in the Netherlands and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Some of our external third parties may be based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

• We may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (known as Standard Contractual Clauses).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

9. Your Legal Rights

Under GDPR, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you.

• Right to rectification: You can request that we correct any incomplete or inaccurate data we hold about you.

• Right to erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.

• Right to restrict processing: You can ask us to suspend the processing of your personal data.

• Right to data portability: You can request the transfer of your personal data to you or to a third party.

• Right to object: You can object to our processing of your personal data where we are relying on a legitimate interest.

• Right to withdraw consent: You can withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Full name of legal entity: Nookis BV Email address: info@silvie.com.

Postal address: Overtoom 188-3, 1054HR, Amsterdam, The Netherlands

You have the right to make a complaint at any time to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection issues (autoriteitpersoonsgegevens.nl).

11. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.